Compliance is probably the biggest issue we face on a daily basis. In the UK there are a huge amount of compliance requirements that are attributable to residential developments.
I think that Reynaers has been very successful in trying to meet those challenges. There’s a good testing regime and we are able to get a lot of our technical requirements over the
Reynaers’ support is very good and it’s a two-way process: the guys have built up a very good relationship with Reynaers’ technical advisers. We have meetings every six weeks for them to find out what we’re doing, and also for us to find out what Reynaers is doing in development. We have dedicated technical advisors who we can speak to over the phone, get a quick response from and answer when our guys in the office are under pressure, and
that’s a very big factor for us using Reynaers.
Reynaers has excellent customer service. One of the most talked about aspects of our industry is what happens pre-contract, not what happens during contract. I think what Reynaers gets right is that right from project conception it is lending technical expertise and a can-do attitude, rather than sitting back and waiting for someone to give it a contract later.
I think that kind of proactivity makes Reynaers probably the leading brand.
All really strong systems companies have to be innovative and what that looks like is being aware of how regulations and standards are going to change, and how the need to conserve fuel has changed things for the aluminium market – and changed things for us all.
I think that what Reynaers does well is that its extensive range of products also connects to its technical testing centre. I was impressed by the size and scale that products are tested to in Belgium and the strength of the people working in the laboratory, some of whom have been there for their entire careers.
It was a really positive statement about Reynaers' investment in R&D and people, to get the best products.
We would recommend Reynaers as it is particularly client-focused and really involves itself very strongly at the start of projects.
It’s prepared to roll up its sleeves and get involved very early on and helps sell a complicated product in an honest and straightforward fashion.
Reynaers has provided us with a series of systems that have met and exceeded the thermal performance levels that we require as architects.
We have certain levels that we need to achieve and we haven’t had any issues whatsoever, especially in terms of technical support to be able to achieve those levels.
What I’m looking for in a good aluminium system is a great aesthetic, a very good, technically sound product and something that I know is going to perform throughout the longevity of its lifetime.
I think Reynaers produces a good quality product, at good value. One of its strongest attributes is the customer service and technical knowledge that it can provide. Working with Reynaers has been a good process. I would recommend it – it has produced a good quality system that has performed.
Using our diverse range of projects that we have in the practice Reynaers has always given us the opportunity to talk through and discuss the options that are available. We have had great customer service from Reynaers, they seem to be very attentive, and give fast responses to any queries that we have. Reynaers seems to have a very complete product range which has been developed over 50 years, with new exciting products coming forward.
We’re a delivery practice so it’s very important for us to get technical information right up front and Reynaers gives us that early input into what we need to get projects going.
The reason that we use Reynaers products is they’re tried, they’re tested and we get great after sales service. Reynaers’ Consult Design Manager John Campbell is always there to help us understand which products to use and the company’s flexibility to the design approach is very good.
When it comes to bespoke details, Reynaers has always been extremely helpful and provided a physical technical solution that we could implement.
Recently we’ve been dealing with quite a challenging acoustic sensibility in a building next to a night club on a busy road. We’ve asked Reynaers to give us advice on quite a challenging technical solution to an acoustic problem that’s applied to us by planning permission. The team was able to give us advice and certainty to move forward and that was very valuable at that stage in the project. When we are looking at aluminium systems we are looking for good sight lines, a good amount of glazing, good daylight into the building, good thermal performance from the frame as well as the glazing, sharp products with clean edges and good colours that Reynaers offers.
I would recommend Reynaers because we’ve had good experience previously and when we work with them on projects they often go the extra mile and give us the inputs we need to supply technical responsibilities – that’s why we work with them over and over again.
"We worked with Reynaers products on the Dalston Lane project as part of the Hackney development. We used Reynaers sliding doors, curtain walling and windows on the project as well as their sliding system - GP51. GP51 provided an ideal modular solution for glazing balconies which allowed us to create winter gardens, opening up the balconies to residents all year round and further extending the usable space in the apartments."
"The Princesshay development was a challenge and we were pleased to be able to utilise Reynaers systems for specific applications. The environmental factor, particularly in respect of both the use of recycled materials and complying with forthcoming legislation, was an important consideration."
The team collaboration from Reynaers Aluminium in the project Multipurpose Center Barceló in Madrid has been exemplary. Not only did a big effort to meet the demanding deadlines of the work, but also met excellently with the required quality despite the difficult geometry of the profiles. I think their good work is a great example of how a supplier and a fabricator should work, and how when two companies are rowing in the same direction they can overcome any challenge. We appreciate the effort and look forward to future collaboration.